Be Prepared –The more ideas you bring to your first meeting the better your project will flow. Feel free to save a board on Pinterest, present pictures, samples, magazine photos, etc. to your Project Manager to help us visualize your dream.
This job represents a significant investment on your part. We truly want this to be an enjoyable and successful experience for you, however there may be parts of this project you may not enjoy. We would like you to be prepared for some of the unpleasant aspects of remodeling.
Hours of Work –Typically our carpenters work 8:00 A.M. to 4:30 P.M. Monday through Friday, unless other arrangements are made. The presence of a lead carpenter is dictated by the schedule and workload on your job.
Things we may need to know –Here are some things we might need to know from you.
This way we know that if we show up a little early, we might be able to catch you before work or stay a few minutes late to discuss an issue.
Access –We prefer to keep a key in a lock box on an accessible door. This way the key does not leave the job, and if the lead carpenter happens to be away from the job, another Just In Time carpenter can meet subcontractors, etc. This is usually the door through which everyone will enter and exit. Please let us know if you have an alarm system. If there is another method of entry you would like us to use, please let us know.
Restroom –A restroom should be designated to be available to the workers or, if preferred, a portable toilet will be set up at a suitable location established between Just In Time and the homeowner (this may result in an additional charge).
Sub-contractors –Occasionally, Just In Time may use Sub-Contractors. These people are an important part of your job. They, like material, need to be scheduled well in advance. And, like material, they can be late. Since sub-contractors are not employees, we are not able to exercise as much control as we would like.
Delays –As much as we try to avoid them, you may experience a few delays. If one occurs, we will do our best to notify you and minimize the effect to your project. They come from many sources, all unexpected. Some are due to suppliers (the model you want is out of stock, etc.) Other delays occur if, once walls are opened, a situation is exposed that causes plans to be redrawn, or something else torn out. Subcontractors provide another source of delay and the domino effect pops up (a delay on a previous job makes them late on yours).
Payments of Invoices –Invoices will be emailed and or mailed, payment is due upon receipt. You may mail in the payment, drop it by the office, or feel free to give it to the lead carpenter. Prompt payment is expected and appreciated, as well as necessary to avoid any disruption in work. Final payment will be due upon completion of your project.
Construction Danger –A construction site could pose various dangers to you, your children and your pets. We ask that no one be allowed in the construction area, especially during work hours.
Pets –Remodeling can be a trying experience on your pet. Many new faces will be coming and going. We will try to accommodate your pet as best as possible. Please inform us what to do if your pet “gets out” and any gates/doors that need to be kept closed.
Parking –A designated area should be assigned for parking that accommodates both you and our workers. Please inform us of any specific concerns regarding your neighbors, parking regulations, neighborhood by-laws, etc.
Dust –Just about everything that we do will generate dust. Every effort will be made to contain the dust. 100% containment is impossible. Dust can get just about everywhere. We recommend you change your furnace filter often. We will cover anything and everything that you direct us to. Please let us know about any family heirlooms, or prized possessions with which we need to be “extra” careful.
Preparing For Your Job –We will gladly move the larger items, i.e.: refrigerator, stove, etc. We ask that you clean out all cabinets and small items affected by the work, i.e.: wall hangings, knick-knacks, etc. Let us know where we can move the larger items and we will let you know which walls may be affected that you may not have considered.
Trash Disposal –We will either set a dumpster or establish a trash pile for regular pick-up by our own crew. A suitable location for trash (a dumpster) should be established.
Landscaping –During the normal course of construction, damage to the driveway, curbs, sidewalks, patios, adjoining plantings and sod may be beyond our control. Just In Time is not responsible for this damage, but will make every effort to avoid or minimize such damage.
Communication –On most jobs we will have a “project manager” that will run the day to day aspect of your job. Jobs run smoothest when all communications are funneled through them, including conversations regarding a subcontractor. Subcontractors take instructions best from the project manager, and it keeps information in the proper channel. The written word will have preference over the spoken word. To ensure your satisfaction, please put all changes and variations in writing.
Material Storage –An area, usually one side of the garage, should be selected to store salvaged and newly delivered materials. We may leave an on-site trailer containing material for your project.
Conduct –All workers on your job have been asked to keep their shirts on at all times; not to smoke inside; to dispose of their cigarettes properly; to play their radios at a low volume; and to clean up after themselves. Please advise Just In Time if any of these rules are not followed.
Change Orders –Change orders will be priced and presented for approval prior to starting additional work. Any deviation from the contract should be addressed immediately to avoid any misunderstandings and to keep costs down. Please be advised that any change may interrupt the rhythm of the work and will result in a delay. Payment of 50% of the change order will be due upon acceptance. Code Requirements – If code requires work that was not specified, i.e.: electrical, plumbing, etc., this work will be completed by means of a change order.
Moonlighting –We prohibit moonlighting by our employees or subcontractors for our customers. Unauthorized work for our customers could result in an employee or subcontractor’s relationship with Just In Time being terminated.
Yard Signs –We would like your permission to set one of our signs in your yard. The majority of our business comes from “word – of – mouth” advertising. This sign not only helps our company generate business, but it also gives your neighbors our phone number in case they have any problems or concerns regarding our activity in the neighborhood. The sign also serves as a marker for material deliveries and subcontractors.
Progress Meetings –At a point near the middle of the project, usually right before drywall starts, and at any other time you request, we would like to set up another meeting to review this checklist, the job schedule, and any other items of interest or concern.
Pictures –It is our intention to take pictures of each project prior to the start of the job and at its conclusion. If this practice is acceptable with you, we will take our “Before” pictures as soon as possible and our “After” pictures upon completion of the project. With your permission, your pictures may show up on our web site. Your name and address will not appear in our marketing materials without your permission. We encourage you to take your own pictures as well.
Post Construction –Just In Time will remove all construction materials and debris, and leave the work area clean and tidy. Upon completion of your project, you and your Project Manager will perform a walk-through to ensure all work was done properly and to your satisfaction. Final payment will be due at that time.
Our Promise & Guarantee –During your job, standard industry practices and techniques will be followed. Just In Time stands behind the manufacturer’s warranty on all materials and one-year on labor.